Frequently Asked Questions

Everything students and parents usually want to know about living with Premier Student Halls.

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We've pulled together the questions we get asked most often about bookings, move-ins, facilities, and student life.

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What's included in the rent?

All bills including WiFi, water, electricity, and heating are included.

When can I move in?

Move-in dates vary by room type, but our team can confirm the best option for you.

Do you offer parking?

Yes, we have limited parking spaces available for selected room types.

Do I need a guarantor?

Most students will need a guarantor, but we can talk you through the options available for your booking.

Can I book with friends?

Yes, if you want to live with friends we can help you find the right shared flat or suitable room combination.

How do viewings work?

You can book a viewing online or by phone, and we will arrange a suitable time to show you the accommodation.

Is there on-site support?

Yes, we have an approachable on-site team who can help with day-to-day questions and property support.

How do I report an emergency issue?

Call 01926 511915 and stay on the phone to be put through to the emergency call service for urgent maintenance or safety issues.